Professional Profile 
20+ years' successful business ownership in office support services industry, with expertise in:

• Small Business Consulting

• Marketing & Sales

• Word Processing

• Desktop Publishing

• Seminars & Training

• Certified Professional Résumé Writer with over a decade of experience in résumé writing for a variety of professions, job search coaching, and interview skills training

• Published author with 10 years' experience in public speaking, presentations, and training

• Knowledgeable, customer-oriented service provider with a reputation for excellence

• Lifelong learner who is equally comfortable in the roles of student and teacher

• Consistently adheres to Professional Industry's Code of Ethics

• Regularly attends industry-sanctioned continuing education classes and seminars
  

Professional Affiliations 

• International Coach Federation (ICF) (member, 1 year)

• International Virtual Assistants Association (IVAA) (member, 3 years)

• American Institute of Professional Bookkeepers (member, 4 years)

• Association of Business Support Services International (ABSSI) (former member, 13 years)

• Small Business Administration, Service Corps Of Retired Executives (SBA/ SCORE) (member,  8 years); West Virginia Home-Based Business Advocate of the Year (2001)

• National Résumé Writers' Association (NRWA) (former member, 5 years)

• Professional Association of Résumé Writers (PARW) (former member, 6 years); 

• National Certification Board of PARW (appointed position) 

• Society for the Preservation of the English Language and Literature (SPELL) (member)

• Charleston Women's Forum (former Executive Committee member, 7 years)

• Friendship Force International (former Board member, 3 years)

• Toastmasters International (former member, 6 years)

Presentations & Publications 

Power Talking: How to Say What You Mean and Get What You Want , NRWA, Las Vegas, NV

Stress Management for Business Owners, NRWA, Chicago, IL; ABSSI, San Diego, CA

Résumé Writing 101, ABSSI, Minneapolis, Minnesota

Starting a Home-Based Business, SBA/SCORE, South Charleston, West Virginia

Small Business Start-up & Management, PARW, Phoenix, Arizona

Vision Driven Résumés, Corps of Engineers, Huntington, West Virginia

Pricing & Prosperity, ABSSI, San Francisco, California

Evaluating Customer Satisfaction, ABSSI, Orlando, Florida

Regular columnist, Keyboard Connection (national industry publication)

Contributing writer, Home Office Computing magazine

Contributing writer, SOS, The Home Row, ABSSI Industry Focus, The Word Advantage, and PARW Spotlight (national industry publications)

Contributing writer to the books: 101 Best Résumés, Gallery of Best Résumés for Two-Year Degrees, America's Top Résumés for America's Top Jobs, The Lighter Side of Operating a Secretarial Service, and Beyond the Magpie

Professional Experience 

Happy Fingers Word Processing & Business Services 
1984 to Present
President
Professional office support services, business consulting, bookkeeping, résumé development, interview skills training, job search coaching, professional writing and editing, word processing, and desktop publishing

Education 

West Virginia State College, Institute, WV, Accounting Major, 1979-1983

Continuing Education: